Essential Communication Skills Program

Program Overview

• Total duration: 24 hours (8 modules × 3 hours).
• Target audience: Professionals seeking to enhance verbal and written communication skills, including managers, team leads, administrative staff, business professionals, presenters, and anyone who communicates regularly in Canadian workplaces.
• Delivery: Self-paced online or blended; each module can stand alone but also builds toward an Essential Communication Skills Certificate.

Core Outcomes by the End of 24 Hours, Learners Will Be Able To:

• Communicate clearly and persuasively across written, verbal, and digital channels.
• Adapt communication style and message to diverse audiences and contexts.
• Listen actively and ask effective questions to understand others’ perspectives.
• Structure written documents (emails, memos, reports) for clarity, conciseness, and professional impact.
• Deliver presentations with confidence, engagement, and visual support.
• Navigate difficult conversations with assertiveness, empathy, and respect.
• Provide and receive feedback constructively.
• Use technology effectively while maintaining personal connection and professional standards.